Privacy Policy – Children Crew Club by Svastha Connect

Effective Date: 10th June 2025

1. Introduction

Children Crew Club by Svastha Connect ("we", "us", or "our") values your trust. This Privacy Policy explains how we handle your personal data when you use our Parent App. We follow strict privacy and security standards to protect your information.

2. Information We Collect

• Personal Information: Name, email address, phone number, child’s name, age, gender, school name, interests, and emergency contact details.
• Account Data: Login credentials, parent-child relationship, apartment or residential society details, and in-app preferences.
• Usage Information: Device identifiers, location (if allowed), IP address, interaction logs, app crash reports, and feature usage patterns.
• Media Files: Photos/videos voluntarily submitted or captured during events with explicit prior consent.
• Payment Data: Payment confirmation references (from third-party gateways), subscription selections, transaction history.

3. Legal Basis for Data Processing

We process your data based on your consent, performance of our services (contract), legal obligations, and legitimate interest in providing a safe and effective platform for children’s extracurricular engagement.

4. How We Use Your Information

• To onboard parents and children to the platform and manage account setup.
• To book and manage activity sessions, event participation, and amenity access.
• To send notifications, event updates, reminders, and invoices.
• To personalize app features, suggest relevant programs, and enhance the user experience.
• To maintain platform security, enforce terms, resolve disputes, and monitor fraud.
• To analyze user behavior and improve app functionality and support.

5. Sharing of Information

• We do not sell or rent personal information to third-party advertisers.
• We may share necessary information with registered trainers, RWA/apartment admins, or verified service partners solely for providing services to you.
• Aggregated and anonymized data may be used for platform optimization, reporting, and research.
• We may disclose data in legal or compliance-related scenarios as required by law.

6. Media and Event Photos

Photos and videos taken during activities may be shared on our platform, app gallery, or social media only with your explicit prior consent. Identifiable content will not be published without permission. You can revoke consent at any time by writing to us.

7. Cookie and Tracking Policy

We use cookies and similar technologies to maintain user sessions, understand user interaction, and improve services. Cookies help us remember preferences and diagnose performance issues. You can manage cookies via your browser settings, but some features may not work as intended without them.

8. Data Security

We follow industry-standard practices including SSL encryption, multi-factor authentication, secure data storage, and restricted access controls to protect your data. However, no system can be completely secure.

9. Data Retention

Your data is retained for as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes. Inactive accounts may be deleted or anonymized after 12 months of inactivity.

10. Children's Privacy

We collect and process children’s data only through verified parent/legal guardian accounts. We do not offer direct access or targeted advertising to children. Parents may request review or deletion of their child’s data at any time.

11. Your Rights

• Right to access and review the data we hold.
• Right to correct or update inaccurate or incomplete data.
• Right to withdraw consent or delete account and associated data.
• Right to request data portability or raise concerns with data protection authorities.

12. Refer and Earn Policy

We may offer a referral program to reward users who refer others to Children Crew Club by Svastha Connect. Participation in the referral program is subject to the following terms:

• Referrers must be registered users of the platform.
• Referrals must result in a successful signup and active participation by the referred user to qualify for rewards.
• Rewards may be in the form of app credits, discounts, or other benefits as announced periodically.
• We reserve the right to change, suspend, or terminate the referral program at any time without notice.
• Misuse of the referral system, including fake accounts or fraudulent activity, may result in disqualification and account suspension.

13. Policy Updates

We may update this Privacy Policy periodically to reflect platform changes or legal requirements. Users will be notified of major changes. Continued use of the app implies acceptance of the updated policy.

14. Contact

📧 Email: [email protected]
📞 Phone: +91-8970007983 / 84
📍 Address: Svastha Connect Technologies Pvt. Ltd.,
BHIVE Workspace - No.112, AKR Tech Park,
"A" and "B" Block, 7th Mile Hosur Rd,
Krishna Reddy Industrial Area,
Bengaluru, Karnataka 560068